Terms of service

1. Agreement

By accessing or using Roanote, you agree to these terms. If you use Roanote for an organisation, you confirm that you have authority to bind that organisation, and “you” includes that organisation. If you do not agree, do not use the service.

2. The service

Roanote provides tools for teaching product journeys, analysing sales material, and creating or managing product demo recordings. Features may change as the service develops. We may introduce, modify, suspend, or discontinue features, subject to any separate written agreement with you.

3. Accounts and access

You must provide accurate account information, keep credentials secure, and promptly notify us of suspected unauthorised access. You are responsible for activity under your account and for managing users within your workspace.

4. Acceptable use

You must not use Roanote to:

• Break the law or infringe another person's rights.
• Access systems, accounts, or data without permission, or defeat security or access controls.
• Upload malware, interfere with the service, probe for vulnerabilities without written permission, or impose an unreasonable load on our systems.
• Record, process, or disclose confidential or personal information without the rights, notices, and permissions required to do so.
• Use generated material deceptively, unlawfully, or in a way that misrepresents a person or organisation.
• Resell, reverse engineer, copy, or create a competing service from Roanote except where applicable law expressly permits it.

5. Customer content

You retain ownership of content you submit to Roanote. You grant us a limited licence to host, copy, process, transmit, and display that content only as needed to provide, secure, support, and improve the service or as otherwise agreed with you.

You are responsible for your content and confirm that you have all rights and permissions needed for Roanote to process it. Do not submit production credentials or sensitive data unless the applicable feature and your agreement with us are designed for that purpose.

6. AI-generated and automated output

Some features may use automated or AI systems. Output may be incomplete, inaccurate, or unsuitable for your intended use. You are responsible for reviewing output before relying on, publishing, or sharing it, including checking factual accuracy, permissions, brand requirements, and legal compliance.

7. Roanote intellectual property

Roanote and its licensors own the service, software, branding, documentation, and related intellectual property, excluding customer content. These terms give you a limited, non-exclusive, non-transferable right to use the service during your authorised subscription or evaluation.

8. Fees and subscriptions

Paid plans, billing intervals, usage limits, taxes, renewal terms, and cancellation rights will be shown in an order form, checkout flow, or other written agreement. Unless stated otherwise, fees are non-refundable except where required by law.

9. Confidentiality

Each party will use reasonable care to protect the other party's non-public confidential information and will use it only for the relationship contemplated by these terms. This does not cover information that is public through no fault of the receiving party, independently developed, or lawfully received without restriction.

10. Availability and third-party services

We aim to operate Roanote reliably but do not promise uninterrupted or error-free service. Roanote may depend on third-party infrastructure, authentication, storage, AI, browser, or payment services. We are not responsible for third-party products or services outside our control.

11. Suspension and termination

You may stop using Roanote at any time. We may suspend or terminate access where reasonably necessary to address security risk, non-payment, unlawful use, material breach, or harm to Roanote or others. Where practical, we will give notice and an opportunity to remedy the issue.

12. Disclaimers

To the fullest extent permitted by law, Roanote is provided “as is” and “as available.” We disclaim implied warranties, including merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement. Nothing in these terms excludes rights that cannot legally be excluded.

13. Liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, punitive, or consequential loss, or loss of profits, revenue, goodwill, or data. Roanote's total liability arising from the service will not exceed the fees you paid to Roanote for the service in the 12 months before the event giving rise to the claim.

These limits do not apply to liability that cannot be limited by law, including liability for fraud or fraudulent misrepresentation, death, or personal injury caused by negligence.

14. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction, unless a separate written agreement requires otherwise.

15. Contact

Questions about these terms can be sent to hello@roanote.com. Roanote is headquartered in London, United Kingdom.